Sheraton Puerto Rico Hotel & Casino

3.9 (513 reviews)

Location 200 Convention Boulevard, San Juan, PR, 00907, United States   •  Weather:    •   Local Time:     •  Phone: (787) 993-3500   •  Hotel Reservations: 866-716-8134

3.9

Sheraton Puerto Rico Hotel and Casino - Club Terrace
alsdkfjkasdjflks

Staff was very pleasant! Great experience with this hotel.

Sheraton Puerto Rico Hotel and Casino - Pool
DougH

I attended a conference here, and the services for that were quite good. The breakfasts were nicely done.

Sheraton Puerto Rico Hotel and Casino - Exterior Terrace
Billy1947

They went out of their way for us. Thank you!!!

Sheraton Puerto Rico Hotel and Casino - Casino Bar
alsdkfjkasdjflks

Staff was very pleasant! Great experience with this hotel.

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1 Room, 1 Adults, 0 Children

Rooms
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Adults / Room
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Children / Room (Age 0 - 17)
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Sheraton Puerto Rico Hotel & Casino

200 Convention Boulevard, San Juan, PR, 00907, United States
Phone: (787) 993-3500

3.9/5 (513 reviews)

Stay With Us in the Heart of San Juan, Steps Away From the Marina

Sheraton Puerto Rico Hotel and Casino is ideally situated in the Puerto Rico Convention Center District facing the Bay of San Juan. Our hotel is only minutes away from historic Old San Juan and the beautiful San Juan beaches, an ideal location for business or leisure guests.

Stroll along the cobblestone streets of Old San Juan, and you will be fascinated by the many historic buildings. Puerto Rico's scintillating nightlife includes exquisite San Juan restaurants, casinos and the infectious rhythms of bomba, salsa and other Latin music. The possibilities are endless with so many things to do in Puerto Rico.

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Offers

View All 9 Offers

View All 9 Offers

Offers

View All 9 Offers

Puerto Rico Pride Package

Enjoy facing the beautiful Bay of San Juan with special perks. Full Details

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Terms & Conditions

Breakfast and Parking Package

Start the day right with breakfast and end it with comfort while parking your car. Full Details

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Terms & Conditions

Puerto Rico Pride Package

Enjoy facing the beautiful Bay of San Juan with special perks. Full Details

Book This Offer

Terms & Conditions

Breakfast and Parking Package

Start the day right with breakfast and end it with comfort while parking your car. Full Details

Book This Offer

Terms & Conditions

Offers

Terms & Conditions

Guest Reviews

Hear from our guests about their stay from 513 verified guest reviews

Authentic Reviews

76%of our guests
recommend this hotel

shleebelle86

Overall, we had a lovely stay at this hotel and staff was largely very helpful. It was a bit hit or miss, though- some staff were so lovely and especially friendly. Special shout-out to Cesar in Guest Services and Paola, our server at Choices restaurant. Other staff members were sometimes unfriendly or not helpful. We first stopped at the infinity pool on the 4th floor. A lovely pool indeed, with plenty of poolside lounge chairs for relaxing. We ordered nachos from the poolside bar- my request to hold the bacon went unattended to and so I wasn't able to eat much of the dish at all. It wasn't a very attractive dish and from the parts I ate it very much wasn't worth the price. On a few more occasions, my partner and I ate at Choices restaurant for convenience. We're the type of travelers that prefer to eat yummy, authentic, local food but a few times it worked out better for us to eat-in. The Continental breakfast was awful and I wouldn't recommend it to anyone. The fruit was sour and probably out of a can, and the breads were stale, cold, and dry. The quesito was pretty good but not enough to save the dish. I was really, really disappointed. As for dinner, I had the Caribbean Salad which was not amazing and overly sweet, but certainly ok. However, the dish that would keep me coming back forever and ever was the Duck Ropa Vieja. Delicious shredded duck in a slightly sweet sauce served over yucca tostones- que rica! Unfortunately, the menu changes every few months so no guarantees that this dish will be available in the future. Our room was located on the 9th floor and was pretty good overall. Two double beds, a full bathroom, a desk and a TV- pretty standard. We opted to skip housekeeping in favor of vouchers good toward money off of food or Starwood Preferred Guest (SPG) points. One of the nights we did not receive the voucher and I had to call/visit guest services 4 times before the problem was resolved. When we were checking out, we were informed that the SPG points would be added to my partner's account as a separate transaction since it could not be done as a part of the checkout. At this point we are still waiting and hoping that the 2000 points we earned do not disappear. Location of this hotel has its ups and downs. It is as squarely in-between Condado, the hip touristy area, and Old San Juan, the historic part of the city that is also a big tourist draw. The challenge, though, is that while both are doable walks we found that after walking to get to either neighborhood it was undesirable to then spend the whole day walking around either. We did it to save money (taxi fares to either location run about $15 each way!) but it was less enjoyable. Buses run to either town and only cost $0.75 each way, however, as you've probably found in your research the buses are unreliable, don't run on set schedules, and stop early in the evening. Additionally, there was a bus driver strike happening while we were in town so buses were even less reliable that usual. The hotel is located right next to the Convention Center, so a great choice if you're in town for a conference or business in general. Honestly, though, I would definitely stay here again for personal leisure travel but am grateful to have learned all I did while I was there. Hopefully some gems in here prove useful to other travelers. Buen viaje!

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3.9 /5

  • Room Comfort

  • Hotel Staff

  • Quality of Sleep

  • Facilities

  • SPG Recognition

  • Food & Beverage

Rooms & Suites

Traditional Room

310 - 330 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Superior Room

310 - 410 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Deluxe Room

310 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Club Room

310 - 407 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Executive Suite

660 sq ft

Bed Options
  • 1 King Bed + 1 Full Sofa Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Bayview Suite

675 sq ft

Bed Options
  • 1 King Bed + 1 Full Sofa Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Sundeck Suite

975 sq ft

Bed Options
  • 1 King Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

San Juan Suite

1,388 sq ft

Bed Options
  • 1 King Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Presidential Suite

2,265 sq ft

Bed Options
  • 1 King Bed + 1 Full Sofa Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Traditional Room

310 - 330 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Superior Room

310 - 410 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Deluxe Room

310 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Club Room

310 - 407 sq ft

Bed Options
  • 1 King Bed
  • 2 Double Beds
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Executive Suite

660 sq ft

Bed Options
  • 1 King Bed + 1 Full Sofa Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Bayview Suite

675 sq ft

Bed Options
  • 1 King Bed + 1 Full Sofa Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Sundeck Suite

975 sq ft

Bed Options
  • 1 King Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

San Juan Suite

1388 sq ft

Bed Options
  • 1 King Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Presidential Suite

2265 sq ft

Bed Options
  • 1 King Bed + 1 Full Sofa Bed
Sleeps 4
Maximum Adults/Children
Adults 2
Children 0
Adults 4
Children 0

Hotel Information

  • Check-in Time, 3:00 PM
  • Check-out Time, 12:00 PM
  • Self Parking $18/day, Valet $25/day
  • Pet Friendly
  • SPG Category 4

Hotel Features

  • 24-Hour Fitness Center
  • Business Center
  • Outdoor Infinity Pool
  • Zen Spa Retreat
  • 24-Hour Casino Metro
  • WellsHotel Certified
  • View More Hotel Features

Explore San Juan

Our Location

Sheraton Puerto Rico Hotel and Casino is located at 200 Convention Boulevard in San Juan, just minutes from Old San Juan and the beach.

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What's Nearby

  1. Business District - Hato Rey
  2. Condado Beach
  3. El Yunque National Forest
  4. Old San Juan
  5. Puerto Rico Convention Center
  6. Toro Verde
  7. Plaza Las Americas
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Things to do in Puerto Rico

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Restaurants & Bars

Satisfy all of your cravings in one of our relaxing venues

Whether you are looking for an elegant setting or a relaxed pool side drink, the Sheraton Puerto Rico Hotel and Casino has a variety of options for you.


  • Choices
  • District Lounge & Sushi Bar
  • Infinity Pool Bar and Grille
Restaurant

Choices

787-993-3587

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Restaurant

District Lounge & Sushi Bar

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Restaurant

Infinity Pool Bar and Grille

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Hours Of Operation

Meetings & Events

Sheraton Puerto Rico Hotel and Casino - Meetings and Events

San Juan's perfect meeting location

With more than 40,000 square feet of meeting space both indoors and on our outdoor sundeck, our hotel can accommodate up to 1800 attendees

  • 40,000 square feet of meeting space
  • 503 guestrooms including 22 suites
  • Adjacent to the Convention Center
  • Ideal group size is 400 attendees
  • Special offers for meetings and events
  • The Grand Ballroom is the largest hotel ballroom in San Juan